Neto by Maropost Status

All Systems Operational

About This Site

Store reliability is important to us at Maropost. We monitor the health of Maropost Commerce Cloud both internally and through 3rd party services. If there is a disruption in service to your store, or any of the Maropost Commerce Cloud operated services, our engineers will update the notes here.

Upstream Provider Operational

Merchant Store Fronts Operational

Control Panel Operational

Point Of Sale Registers Operational

Connect Modules Operational

Payment Methods Operational

Carrier Labelling Integrations Operational

Batch Processing Operational

Channel Modules Operational

Pick 'n' Pack Operational

Help & Support Knowledge Base Operational

Support Call Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 17, 2024

No incidents reported today.

May 16, 2024

Important Server and Platform Maintenance

Completed - The scheduled maintenance has been completed.
May 16, 00:22 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:00 AEST

Scheduled - We want to inform you about an upcoming scheduled maintenance that will impact your storefronts and Control Panels on our platform. This maintenance is crucial to ensure that our platform remains up to date, secure, optimized, and reliable for your business operations.

Maintenance Window:
Date: 15/05/2024
Start Time: 23:00 AEST
End Time: 00:00 AEST (Approximately)

Expected Impact:
During this maintenance window, some merchant storefronts and control panels will experience downtime or limited functionality. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption.

Purpose of Maintenance:
Performance Optimization - Following the recent incident, our team will optimise server configurations and perform necessary updates to ensure optimal performance.
Reliability Enhancements - We'll be conducting maintenance to our Secondary File Server to enhance the reliability and stability of our platform, reducing the risk of unexpected outages.

Action Required:
We kindly ask you to inform your team members, developers and partners about this scheduled maintenance and plan accordingly. If you have any concerns or urgent issues, please don't hesitate to reach out to our support team for assistance at support@maropost.com.

Stay Informed: We will provide regular updates on the progress of the maintenance activities on the status page.

Thank you for your understanding and cooperation as we work to keep our platform secure and optimised.

Neto by Maropost Maintenance Team
May 15, 18:52 AEST

May 15, 2024

May 14, 2024

Maropost Commerce Disruption

Postmortem - Read details
May 15, 18:22 AEST

Resolved - The issue has been resolved and services are operating as normal.
May 14, 20:07 AEST

Update - Services have returned to normal. We will continue to monitor the situation.
May 14, 19:01 AEST

Monitoring - We are receiving reports of services returning back to normal. We are continuing to monitor the situation.
May 14, 18:25 AEST

Update - Our Development Team is actively working to resolve the issue as soon as possible.
May 14, 18:15 AEST

Identified - We have identified the issue, our Development Team is working to resolve the issue as soon as possible.
May 14, 17:36 AEST

Investigating - We are receiving reports of sites showing "We will be back shortly". Our Development Team are investigating now
May 14, 17:09 AEST

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.