Exports to emails not sending
Incident Report for netoecommerce
Resolved
- Neto has had some reports from merchants where data export emails are not being received. The Neto development team are investigating the issue. We will update shortly when we have more information.
- Neto Engineers have identified the issue and are now currently working on a resolution. We'll continue to update as this is rolled out to merchants stores. Thank you for your patience.
- Neto Engineers are continuing to work on a solution for this issue. We appreciate your patience.
- The Neto development team are still working through a solution for this issue.
- The Neto Engineering team are currently rolling out a fix across all merchants stores to resolve this issue. We'll update again once this process is complete.
- Neto Engineers have completed the rollout of the fix and will continue to monitor the situation. We thank you again for your patience.
- Neto Engineers are happy with the fix that's been put in place and can see export emails flowing as expected. This incident is now being marked as resolved. We thank you again for your patience.
Posted Jan 15, 2020 - 16:26 AEST