POS downgraded performance

Incident Report for Neto by Maropost

Resolved

Our engineers have resolved the issue that was causing performance issues and "we'll be right back" responses to NetoAPI requests.
Posted Oct 17, 2021 - 21:17 AEST

Monitoring

A fix for this issue has been implemented and our engineers are continuing to monitor the platform.
Posted Oct 17, 2021 - 17:59 AEST

Identified

Our engineers have identified the issue and are working on a fix.
Posted Oct 17, 2021 - 16:28 AEST

Update

Update to advise that we are investigating the issue which is connected to our API
Posted Oct 17, 2021 - 16:21 AEST

Update

We are continuing to investigate the issue.
Posted Oct 17, 2021 - 16:15 AEST

Investigating

Our engineers are currently investigating degraded performance on POS.
Posted Oct 17, 2021 - 16:10 AEST
This incident affected: Point Of Sale Registers and Channel Modules.
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