Update - We have identified a likely cause of the issue affecting Australia Post shipping rates for some stores.
Our team is currently working on a hotfix to update the integration to Australia Post’s updated API service. This is expected to restore functionality for affected stores.
Apr 16, 2026 - 14:52 AEST
Our team is currently working on a hotfix to update the integration to Australia Post’s updated API service. This is expected to restore functionality for affected stores.
Apr 16, 2026 - 14:52 AEST
Identified - We are currently investigating an issue affecting some stores using the Australia Post Public API for shipping rate calculations.
Affected merchants may experience no shipping options displaying at checkout, which can prevent customers from completing orders.
We are working actively with Australia Post to resolve it as a priority.
Workarounds
While we continue working towards a resolution, merchants can use the following temporary options to restore checkout functionality:
If you are using eParcel:
Switch your shipping rate calculator from the Australia Post Public API to the eParcel rate calculator.
If you are not using eParcel:
Set up a backup flat rate in your Australia Post shipping table and configure it as a fallback. This allows customers to continue checking out if live rates are unavailable.
If you need assistance applying these workarounds, please contact our support team and we’ll be happy to guide you through the setup.
We will continue to provide updates as more information becomes available
Apr 16, 2026 - 14:07 AEST
Affected merchants may experience no shipping options displaying at checkout, which can prevent customers from completing orders.
We are working actively with Australia Post to resolve it as a priority.
Workarounds
While we continue working towards a resolution, merchants can use the following temporary options to restore checkout functionality:
If you are using eParcel:
Switch your shipping rate calculator from the Australia Post Public API to the eParcel rate calculator.
If you are not using eParcel:
Set up a backup flat rate in your Australia Post shipping table and configure it as a fallback. This allows customers to continue checking out if live rates are unavailable.
If you need assistance applying these workarounds, please contact our support team and we’ll be happy to guide you through the setup.
We will continue to provide updates as more information becomes available
Apr 16, 2026 - 14:07 AEST
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Store reliability is important to us at Maropost. We monitor the health of Neto by Maropost both internally and through 3rd party services. If there is a disruption in service to your store, or any of the Neto by Maropost operated services, our engineers will update the notes here.
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