Neto Status

All Systems Operational

About This Site

Store reliability is important to us at Neto. We monitor the health of Neto both internally and through 3rd party services. If there is a disruption in service to your store, or any of the Neto operated services, our engineers will update the notes here.

Upstream Provider Operational

Merchant Store Fronts Operational

Control Panel Operational

Point Of Sale Registers Operational

Connect Modules Operational

Payment Methods Operational

Carrier Labelling Integrations Operational

Batch Processing Operational

Channel Modules Operational

Pick 'n' Pack Operational

Help & Support Knowledge Base Operational

Support Call Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 26, 2021

No incidents reported today.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

Scheduled Platform Maintenance

Completed - The scheduled maintenance has been completed.
Feb 24, 01:01 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 00:02 AEST

Scheduled - Please be aware that we have scheduled system maintenance on Wednesday 24 February between 12:00am and 1:00am (AEST) that may impact your store.

Within this window, your store may be taken offline for some period of time, safely allowing maintenance to occur. This routine maintenance is required as part of our ongoing work to provide continued resiliency and reliability in the platform.

We will monitor the platform during this period and do our best to minimise any impact to you.
Feb 23, 15:32 AEST

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

Platform Disruption

Resolved - This incident has been resolved.
Feb 12, 19:09 AEST

Monitoring - Working with our provider we have identified and resolved the issue that was impacting some stores. All systems have now returned to normal. We thank you for your patience during this incident.
Feb 12, 18:14 AEST

Update - We are continuing to work on a fix for this issue.
Feb 12, 17:48 AEST

Identified - Neto engineers have identified an issue with our upstream provider that is impacting a small number of stores. We are working closely with our provider to resolve this issue as soon as possible. We will provide an update as soon as we can.
Feb 12, 17:13 AEST

Update - We are continuing to investigate this issue.
Feb 12, 16:43 AEST

Investigating - Neto engineers are investigating reports of Neto Stores being down. We'll continue to update as we investigate.
Feb 12, 16:34 AEST