All Systems Operational

About This Site

Store reliability is important to us at Neto. We monitor the health of Neto both internally and through 3rd party services. If there is a disruption in service to your store, or any of the Neto operated services, our engineers will update the notes here.

Upstream Provider Operational
Merchant Store Fronts Operational
Control Panel Operational
Point Of Sale Registers Operational
Connect Modules Operational
Payment Methods Operational
Carrier Labelling Integrations Operational
Batch Processing Operational
Channel Modules Operational
Pick 'n' Pack Operational
Help & Support Knowledge Base Operational
Support Call Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 24, 2021

No incidents reported today.

Jun 23, 2021

No incidents reported.

Jun 22, 2021

No incidents reported.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021
Resolved - After monitoring this overnight, we've confirmed outbound mail functionality has returned to normal. This incident has now been resolved.
Jun 17, 11:06 AEST
Monitoring - Neto Engineering have implemented a fix and are closely monitoring.
Jun 16, 16:33 AEST
Identified - Neto Engineers have found an issue for some merchants where outbound emails are not being sent. We've identified the issue and are implementing a fix. We'll update again shortly as this is resolved.
Jun 16, 16:31 AEST
Jun 16, 2021
Jun 15, 2021
Resolved - Our engineers have completed monitoring today and we are now marking the incident as resolved.
Jun 15, 21:01 AEST
Update - Our engineers have continued to monitor the issue overnight and we are aware of delayed jobs from this morning. Batch processing is operational and our engineers will continue to monitor this morning.
Jun 15, 08:01 AEST
Monitoring - Routine maintenance is complete and batch processes have returned to normal. We'll continue to monitor batch processes.
Jun 14, 13:48 AEST
Identified - The Neto Engineering team are performing routine maintenance on our batch infrastructure and some batch jobs may be delayed or appear stuck. We'll provide an update as soon as processes return to normal.
Jun 14, 13:04 AEST
Resolved - Delays with receiving emails has been resolved and services have returned to normal. We're now closing this incident.
Jun 15, 16:29 AEST
Monitoring - The outage impacting our upstream provider has mostly been resolved, however we are still experiencing delays with receiving emails sent to us during the outage. Our engineers are continuing to monitor the situation.
Jun 15, 14:59 AEST
Identified - Our downstream provider for Live chat and the support hub are currently experiencing an outage. We're monitoring the situation closely but until this is resolved, access to Neto Support Hub and support cases will be impacted, phone support is still available.
Jun 15, 14:29 AEST
Jun 14, 2021
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.