All Systems Operational

About This Site

Store reliability is important to us at Neto. We monitor the health of Neto both internally and through 3rd party services. If there is a disruption in service to your store, or any of the Neto operated services, our engineers will update the notes here.

Upstream Provider Operational
Merchant Store Fronts Operational
Control Panel Operational
Point Of Sale Registers Operational
Connect Modules Operational
Payment Methods Operational
Carrier Labelling Integrations Operational
Batch Processing Operational
Channel Modules Operational
Pick 'n' Pack Operational
Help & Support Knowledge Base Operational
Support Call Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021

No incidents reported.

May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021
Resolved - After monitoring overnight, this incident is now closed
May 13, 09:59 AEST
Update - The outage impacting our upstream provider has mostly been resolved, however we are still experiencing delays with receiving emails sent to us during the outage. Our engineers are continuing to monitor the situation.
May 12, 14:48 AEST
Monitoring - The outage impacting our upstream provider has mostly been resolved, however we are still experiencing delays with receiving emails sent to us during the outage. Our engineers are continuing to monitor the situation.
May 12, 14:47 AEST
Identified - Our engineers have identified an outage impacting our upstream provider. We're monitoring the situation closely but until this is resolved, access to Neto Support Hub and support cases will be impacted, phone support is still available.

We will be unable to respond to existing cases until this has been resolved. We apologise for any inconvenience and will provide an update as soon as we can.
May 12, 09:01 AEST
Investigating - Our engineers are investigating a potential service interruption to Neto Support Hub & Call Centre. We'll continue to update as we investigate.
May 12, 08:01 AEST
May 12, 2021
May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.