Neto by Maropost Status

All Systems Operational

About This Site

Store reliability is important to us at Maropost. We monitor the health of Neto by Maropost both internally and through 3rd party services. If there is a disruption in service to your store, or any of the Neto by Maropost operated services, our engineers will update the notes here.

Upstream Provider Operational

Merchant Store Fronts Operational

Control Panel Operational

Point Of Sale Registers Operational

Connect Modules Operational

Payment Methods Operational

Carrier Labelling Integrations Operational

Batch Processing Operational

Channel Modules Operational

Pick 'n' Pack Operational

Help & Support Knowledge Base Operational

Support Call Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 11, 2026

No incidents reported today.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

API Service Disruption

Resolved - The issue has been resolved. Our team will continue to closely monitor the situation.
Jul 9, 10:17 AEST

Monitoring - Our team has deployed a fix and is closely monitoring the situation.
Jul 9, 09:30 AEST

Investigating - We are investigating an issue where some Neto stores are receiving 503 errors on API requests.
Jul 9, 07:50 AEST

Service Disruption for Control Panels and Storefronts

Resolved - On 8 July 2026, we experienced an infrastructure issue that affected all Neto merchant webstores and cPanels for approximately 1 hour and 30 minutes.

The incident was caused by a failure within our shared file system infrastructure, which prevented critical services from accessing the files required to serve websites and cPanels. As a result, the platform automatically blocked new requests to protect data consistency, leading to service disruption across all Neto stacks.

Our engineering team responded immediately by restoring the affected file system services, failing over to a healthy infrastructure instance, and replacing impacted virtual machines. Once these recovery actions were completed, all webstores and cPanels were restored to normal operation.

We are continuing our investigation to determine the underlying reason for the file system process failure. Based on our findings, we will implement additional monitoring and alerting, along with any necessary infrastructure improvements, to help detect and prevent similar incidents in the future.
Jul 9, 04:36 AEST

Monitoring - The fix to the Network File System is resolved and service is restored. We are continuing to monitor the platform to ensure its availability and stability.
Jul 9, 03:38 AEST

Identified - We have identified the issue and have traced to a corruption in the Network File System. We have made the appropriate corrections and the system has begun recovering.
Jul 9, 03:21 AEST

Investigating - We are experiencing a service disruption for the Neto Control Panel and Storefronts. We are investigating the solution and will post an update as soon as possible.
Jul 9, 03:00 AEST

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.