Neto by Maropost Status

All Systems Operational

About This Site

Store reliability is important to us at Maropost. We monitor the health of Neto by Maropost both internally and through 3rd party services. If there is a disruption in service to your store, or any of the Neto by Maropost operated services, our engineers will update the notes here.

Upstream Provider Operational

Merchant Store Fronts Operational

Control Panel Operational

Point Of Sale Registers Operational

Connect Modules Operational

Payment Methods Operational

Carrier Labelling Integrations Operational

Batch Processing Operational

Channel Modules Operational

Pick 'n' Pack Operational

Help & Support Knowledge Base Operational

Support Call Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 29, 2026

No incidents reported today.

Apr 28, 2026

eBay Integration Issue

Resolved - The issue impacting eBay integration appears to be resolved for affected merchants. This was related to a broader incident on eBay’s side.

We recommend continuing to monitor the eBay API status page: https://developer.ebay.com/support/api-status/production/dns-resolution-failure-for-api-ebay-com and eBay system status page: https://www.ebay.com.au/sts?msockid=37d317c345a462fa0d8002bf446263f5 for any further updates.

If you are still experiencing issues, please reach out to Neto support so we can investigate further.
Apr 28, 13:42 AEST

Update - eBay has provided an update on their status page: https://www.ebay.com.au/sts?msockid=37d317c345a462fa0d8002bf446263f5

We're aware that some customers have been experiencing intermittent technical issues since Sunday on parts of the eBay platform. We appreciate your patience as we work to resolve this.

eBay will protect your seller performance, including removal of:

- Negative or Neutral Feedback related to the intermittent technical issues
- Defects resulting from impacted orders (cancellations and claims closed without seller resolution)

We will also protect your valid tracking upload rate metrics and on time shipping metrics from any impact.

If you had an auction end after April 26, 12:01 pm PT, which you feel was impacted, you have the option to cancel the order and we will protect your seller performance and refund associated selling and ad fees.

We know how important a reliable marketplace is and we appreciate your patience as we address this. Future updates from us will continue to be posted here.
Apr 28, 09:26 AEST

Monitoring - eBay has identified a DNS resolution issue affecting their APIs:
https://developer.ebay.com/support/api-status/production/dns-resolution-failure-for-api-ebay-com

While there is no official confirmation of full resolution yet, we are seeing partial recovery, with processes starting to work for some merchants.
Apr 27, 17:58 AEST

Identified - We are currently aware of an issue affecting eBay integration. eBay has confirmed a DNS resolution issue impacting their APIs, which may result in errors (including “error 0”) and failed or delayed syncs. You can view eBay’s official update here:
https://developer.ebay.com/support/api-status/production/dns-resolution-failure-for-api-ebay-com
Apr 27, 13:17 AEST

Apr 27, 2026

Intermittent cPanel Loading

Resolved - All services are now running normally.
Apr 27, 10:58 AEST

Monitoring - Services are returning to normal. We are continuing to monitor the situation.
Apr 27, 10:27 AEST

Investigating - We are receiving reports of some cPanel pages showing "Software Error". Our Development Team are investigating now
Apr 27, 10:13 AEST

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

Amazon Integration

Resolved - No further impact or action required.
Apr 24, 14:36 AEST

Monitoring - We are aware that Amazon has contacted some merchants directly regarding a potential deactivation of the integration. Our team is actively investigating and is in communication with Amazon.

At this time, there is no impact to your integration. We will provide further updates if anything changes.
Apr 24, 10:23 AEST

Apr 23, 2026

No incidents reported.

Apr 22, 2026

Degraded Performance on some Neto Stores

Resolved - This incident has been resolved.
Apr 22, 14:12 AEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 14:02 AEST

Identified - The issue has been identified and a fix is being implemented.
Apr 22, 12:53 AEST

Investigating - We are currently investigating an issue causing degraded performance on some Neto stores. We are actively working to identify the root cause and restore normal performance as quickly as possible.
Apr 22, 11:47 AEST

Apr 21, 2026

Australia Post Shipping Rates Not Displaying at Checkout

Resolved - The issue affecting Australia Post freight calculations has now been resolved.

We appreciate your patience while we worked to restore normal service.
Apr 21, 10:41 AEST

Update - We have identified a likely cause of the issue affecting Australia Post shipping rates for some stores.

Our team is currently working on a hotfix to update the integration to Australia Post’s updated API service. This is expected to restore functionality for affected stores.
Apr 16, 14:52 AEST

Identified - We are currently investigating an issue affecting some stores using the Australia Post Public API for shipping rate calculations.

Affected merchants may experience no shipping options displaying at checkout, which can prevent customers from completing orders.

We are working actively with Australia Post to resolve it as a priority.

Workarounds

While we continue working towards a resolution, merchants can use the following temporary options to restore checkout functionality:

If you are using eParcel:
Switch your shipping rate calculator from the Australia Post Public API to the eParcel rate calculator.

If you are not using eParcel:
Set up a backup flat rate in your Australia Post shipping table and configure it as a fallback. This allows customers to continue checking out if live rates are unavailable.

If you need assistance applying these workarounds, please contact our support team and we’ll be happy to guide you through the setup.

We will continue to provide updates as more information becomes available
Apr 16, 14:07 AEST

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

Some Neto Stores Temporarily Unavailable

Postmortem - Read details
Apr 17, 15:21 AEST

Resolved - This incident has been resolved.
Apr 16, 12:54 AEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 11:01 AEST

Identified - The issue has been identified and a fix is being implemented.
Apr 16, 10:56 AEST

Investigating - We are currently investigating this issue.
Apr 16, 10:53 AEST

Apr 15, 2026

No incidents reported.