All Systems Operational

About This Site

Store reliability is important to us at Neto. We monitor the health of Neto both internally and through 3rd party services. If there is a disruption in service to your store, or any of the Neto operated services, our engineers will update the notes here.

Upstream Provider Operational
Merchant Store Fronts Operational
Control Panel Operational
Point Of Sale Registers Operational
Connect Modules Operational
Payment Methods Operational
Carrier Labelling Integrations Operational
Batch Processing Operational
Channel Modules Operational
Pick 'n' Pack Operational
Help & Support Knowledge Base Operational
Support Call Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance Sep 20, 02:00-03:00 AEST
Please be aware that platform maintenance is scheduled for Sunday 20th September between 2:00am and 3:00am (AEST), which may impact your store.

Within this window, your store may be taken offline for some period of time, safely allowing maintenance to occur. Please monitor status.netohq.com for updates during this period.

This routine maintenance is required as part of our ongoing work to provide continued resiliency and reliability in the platform.

We will monitor the platform during this period and do our best to minimise any impact to you.
Posted on Sep 14, 15:18 AEST
Past Incidents
Sep 20, 2020

No incidents reported today.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020
Resolved - Our team have monitored this overnight and there were no further issues.
Sep 7, 08:42 AEST
Monitoring - Our team have resolved the issue and we will continue to monitor. This issue had no impact on webstore customers.
Sep 6, 19:56 AEST
Identified - Our team have identified the area where the issue is, it is causing intermittent login errors for _cpanel. We are continuing to look into the issue.
Sep 6, 19:32 AEST
Update - We are continuing to investigate this issue.
Sep 6, 19:17 AEST
Investigating - Our team are currently looking into some login issues in cpanel. We will update soon once we know more.
Sep 6, 19:14 AEST
Sep 6, 2020