Neto Status

All Systems Operational

About This Site

Store reliability is important to us at Neto. We monitor the health of Neto both internally and through 3rd party services. If there is a disruption in service to your store, or any of the Neto operated services, our engineers will update the notes here.

Upstream Provider Operational

Merchant Store Fronts Operational

Control Panel Operational

Point Of Sale Registers Operational

Connect Modules Operational

Payment Methods Operational

Carrier Labelling Integrations Operational

Batch Processing Operational

Channel Modules Operational

Pick 'n' Pack Operational

Help & Support Knowledge Base Operational

Support Call Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 24, 2021

No incidents reported today.

Jun 23, 2021

No incidents reported.

Jun 22, 2021

No incidents reported.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

Outgoing System Emails

Resolved - After monitoring this overnight, we've confirmed outbound mail functionality has returned to normal. This incident has now been resolved.
Jun 17, 11:06 AEST

Monitoring - Neto Engineering have implemented a fix and are closely monitoring.
Jun 16, 16:33 AEST

Identified - Neto Engineers have found an issue for some merchants where outbound emails are not being sent. We've identified the issue and are implementing a fix. We'll update again shortly as this is resolved.
Jun 16, 16:31 AEST

Jun 16, 2021

Jun 15, 2021

Batch process delays

Resolved - Our engineers have completed monitoring today and we are now marking the incident as resolved.
Jun 15, 21:01 AEST

Update - Our engineers have continued to monitor the issue overnight and we are aware of delayed jobs from this morning. Batch processing is operational and our engineers will continue to monitor this morning.
Jun 15, 08:01 AEST

Monitoring - Routine maintenance is complete and batch processes have returned to normal. We'll continue to monitor batch processes.
Jun 14, 13:48 AEST

Identified - The Neto Engineering team are performing routine maintenance on our batch infrastructure and some batch jobs may be delayed or appear stuck. We'll provide an update as soon as processes return to normal.
Jun 14, 13:04 AEST

Live chat and Support Hub Outage

Resolved - Delays with receiving emails has been resolved and services have returned to normal. We're now closing this incident.
Jun 15, 16:29 AEST

Monitoring - The outage impacting our upstream provider has mostly been resolved, however we are still experiencing delays with receiving emails sent to us during the outage. Our engineers are continuing to monitor the situation.
Jun 15, 14:59 AEST

Identified - Our downstream provider for Live chat and the support hub are currently experiencing an outage. We're monitoring the situation closely but until this is resolved, access to Neto Support Hub and support cases will be impacted, phone support is still available.
Jun 15, 14:29 AEST

Jun 14, 2021

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.