After monitoring this overnight, we've confirmed outbound mail functionality has returned to normal. This incident has now been resolved.
Posted Jun 17, 2021 - 11:06 AEST
Monitoring
Neto Engineering have implemented a fix and are closely monitoring.
Posted Jun 16, 2021 - 16:33 AEST
Identified
Neto Engineers have found an issue for some merchants where outbound emails are not being sent. We've identified the issue and are implementing a fix. We'll update again shortly as this is resolved.