On 27 April 2026, some merchants experienced intermittent issues accessing cPanel, with some pages returning a “Software Error” message or taking longer than expected to load.
The issue was short-lived and services stabilised shortly after the initial disruption. We continued monitoring the platform before marking the incident as fully resolved.
During the incident window, some merchants may have experienced temporary delays or errors when accessing cPanel. The issue did not impact all merchants.
The disruption was caused by a brief spike in database load, which temporarily affected the platform’s ability to serve some cPanel requests normally.
Our monitoring detected the elevated load, and the platform’s automated scaling processes responded by provisioning additional capacity. Once the load reduced and scaling completed, cPanel access returned to normal.
No manual intervention was required, and services stabilised within minutes.
The platform’s existing monitoring and auto-scaling processes operated as expected and allowed the system to recover automatically. We will continue to monitor platform performance and capacity to help maintain service stability during future load spikes.