Support Hub and Live Chat Unavailable

Incident Report for Neto by Maropost

Resolved

- Neto Support Hub documentation and Live Chat are currently unavailable due to an issue impacting our upstream provider. Phone and email support are operating as normal.

The provider is aware of the issue and working to resolve it. We'll continue to monitor the situation, and update when the issue is resolved.
- The upstream provider has applied a fix to resolve the issue which has restored functionality to Neto Support Hub documentation and Live Chat. We will continue to monitor the service to ensure stability.
- We have monitored the service and have not seen any further impact. We are marking this incident as resolved.

Posted Nov 07, 2019 - 07:56 AEST