Live chat and Support Hub Outage

Incident Report for Neto by Maropost

Resolved

Delays with receiving emails has been resolved and services have returned to normal. We're now closing this incident.

Posted Jun 15, 2021 - 16:29 AEST

Monitoring

The outage impacting our upstream provider has mostly been resolved, however we are still experiencing delays with receiving emails sent to us during the outage. Our engineers are continuing to monitor the situation.

Posted Jun 15, 2021 - 14:59 AEST

Identified

Our downstream provider for Live chat and the support hub are currently experiencing an outage. We're monitoring the situation closely but until this is resolved, access to Neto Support Hub and support cases will be impacted, phone support is still available.

Posted Jun 15, 2021 - 14:29 AEST

This incident affected: Help & Support Knowledge Base and Support Call Centre.