Platform Disruption
Incident Report for Neto
Resolved
This incident has been resolved.
Posted Feb 12, 2021 - 19:09 AEST
Monitoring
Working with our provider we have identified and resolved the issue that was impacting some stores. All systems have now returned to normal. We thank you for your patience during this incident.
Posted Feb 12, 2021 - 18:14 AEST
Update
We are continuing to work on a fix for this issue.
Posted Feb 12, 2021 - 17:48 AEST
Identified
Neto engineers have identified an issue with our upstream provider that is impacting a small number of stores. We are working closely with our provider to resolve this issue as soon as possible. We will provide an update as soon as we can.
Posted Feb 12, 2021 - 17:13 AEST
Update
We are continuing to investigate this issue.
Posted Feb 12, 2021 - 16:43 AEST
Investigating
Neto engineers are investigating reports of Neto Stores being down. We'll continue to update as we investigate.
Posted Feb 12, 2021 - 16:34 AEST
This incident affected: Upstream Provider, Merchant Store Fronts, and Control Panel.