Intermittent Slowness and Degraded Performance - Control Panel and Web Store

Incident Report for Neto by Maropost

Resolved

The issue has been resolved, and services are operating as normal. We are continuing to monitor the situation.
Posted Dec 04, 2024 - 12:41 AEST

Monitoring

Our team has deployed a fix and is closely monitoring the situation to ensure performance returns to optimal levels.
If you continue to experience any issues, please reach out to our support team.
Posted Dec 04, 2024 - 10:45 AEST

Identified

We have identified the issue, and our Development Team is actively working on a fix.
Posted Dec 04, 2024 - 10:22 AEST

Investigating

We are receiving reports that some merchants are experiencing intermittent issues with control panel and website slowness and displaying a message, "We'll be back online shortly".
Our Development Team are investigating now.
Posted Dec 04, 2024 - 08:52 AEST
This incident affected: Merchant Store Fronts and Control Panel.
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