Degraded SFTP Perfomance

Incident Report for Neto by Maropost

Resolved

The issue affecting SFTP connectivity has been resolved and services are operating normally.

We apologize for the disruption and appreciate your patience while we worked to resolve the issue.
Posted Jun 01, 2026 - 11:20 AEST

Monitoring

The issue affecting SFTP connectivity has now been resolved, and SFTP services are operating normally.
Posted Jun 01, 2026 - 11:16 AEST

Identified

We have identified an issue affecting DNS resolution for a service domain used by Neto's SFTP infrastructure. Our team is actively working with the relevant service providers to restore normal operation as quickly as possible.
Posted Jun 01, 2026 - 11:06 AEST

Investigating

We are currently investigating a potential service interruption affecting SFTP connections for some Neto stores.
During this time, some users may experience difficulty connecting via SFTP.
Posted Jun 01, 2026 - 08:39 AEST
This incident affected: Connect Modules.
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