Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 31, 2024 - 12:01 AEST
We would like to inform you of an upcoming telephony system upgrade that will temporarily impact our telephonic support services on January 31st. The upgrade is an integral part of our commitment to providing you with the best support and customer engagement experience possible.
Why are we upgrading?
Our continuous efforts to enhance your experience with us have led us to invest in upgrading our telephonic support systems and customer engagement solutions. This upgrade is designed to streamline our internal operations, improve efficiency, and ensure that we stay abreast of the latest technological advancements. By embracing cutting-edge technology, we aim to provide you with even more reliable and efficient services in the future.
What does this mean for you?
During the upgrade, there will be a temporary downtime of our telephony support services only. No other downtime is planned for any other systems, and our other support contact-us methods will still be operational. We understand the importance of uninterrupted support, and we sincerely apologise for any inconvenience this may cause. We assure you that our team is working diligently to minimise the downtime and ensure a smooth transition.
How will we handle urgent requests?
While our telephone systems are undergoing maintenance, we will be actively monitoring our emails for any urgent requests you may have. If you require immediate assistance or have a pressing matter, please reach out to us via email at firstname.lastname@example.org. Our dedicated support team will prioritise and respond to any urgent support needs promptly.
Thank you for your continued support and patience.
We genuinely appreciate your understanding and cooperation during this upgrade process. Your support has been instrumental in our growth, and we are excited about the improvements that this upgrade will bring to our support services.
If you have any questions or concerns regarding the planned telephony upgrade, please feel free to contact our customer support team. We look forward to serving you better with our upgraded systems.
Posted Jan 28, 2024 - 09:02 AEST
This scheduled maintenance affected: Support Call Centre.